Shipping FAQ

Answers to some common questions about our shipping policies.

  • I recently placed an order. Where is my package?

    For most of the year, orders are shipped within 1 business day. During exceptionally busy times like August and September, this may be 1-3 days. If you submitted your order through a school, there may be an additional delay while they process and send your order.

    When an order is shipped, we will send you a tracking number. This number will be available in two places:

    1. Your email. (Be sure and check your spam folder.)
    2. The account page on our website. Just check your Order History.

    Most packages are shipped using FedEx Ground. Here are the estimated transit times from FedEx once your shipment has left our warehouse.

  • What are your shipping and tax rates?

    We offer free shipping to the contiguous 48 states for orders that

    1. contain a full-year package or
    2. exceed $500.

    Orders to Alaska and Hawaii have a standard shipping rate of 18%. This rate is reduced to 13% for orders that

    1. contain a full-year package or
    2. exceed $500.

    International shipping rates vary by country. (view international shipping rates)

    For all other orders, our minimum shipping charge is $9.00. This amount will increase based on the size of the order until an order qualifies for free shipping.

  • My package was supposed to be delivered today, but now it says it's delayed. What do I do? What can MBTP do?

    We know you're excited to receive your materials. Sometimes shipping hubs get a bottleneck, someone forgets to scan a package, or a driver couldn't get to your package that day. It should show up in a day or two. If your tracking information hasn't updated in 48 hours or you haven't received your package, let us know. We're happy to look into that for you.

  • My package is lost. Help!

    Double check with the shipping company. If they have confirmed that your package is lost, please let us know. We will work with the shipping company and, if necessary, file a claim and reship the lost package.

    You can contact us at [email protected] or 979.314.9938.

  • My package was delivered, but now it is lost or stolen?

    If we receive positive delivery confirmation from Fedex, UPS, or USPS, and then a package is subsequently reported lost, stolen, or missing, we will reship the package to the customer with signature confirmation. At this time, the order will only be eligible for an exchange, and not for a refund.

    If your delivery location is not secure, you can request signature confirmation in the “Message” field upon checkout, and it will be provided at no additional charge.

  • Can I request a different shipping company?

    When you checkout on our website, there is a place to leave us a message. If you have any specific shipping requests, you can leave them here, and we will do everything we can to honor your request.

  • Do you offer expedited shipping?

    We do not offer an expedited shipping process. Our shipments are generally shipped in the same order that they are received. For almost the entire year, shipments leave our warehouse within 1 business day. There are some really busy weeks in August where this might be 1-3 days.

    Because the packages we sell are often 35-70 lb boxes, overnight shipping is not usually a feasible option. The cost to overnight a $500 box of books usually exceeds $500. Packages are shipped from our warehouse in College Station, TX, and the transit time for Fedex Ground is between 1 and 4 days depending on how far you live from TX.

  • How do I pack materials to return?

    Here are some helpful hints for packing any returns. Even if you are within the refund window, items must be received in new and resalable condition to qualify for your a refund.

    • Set up your return by selecting your order at www.movingbeyondthepage.com/account/.
    • Print an extra copy of the return sheet and include it in the box. Also write your order number or name on the box.
    • Use a new box! Your old box will not survive a return trip.
    • Pack science kits on top of books, or your kits will be crushed. Damaged kits will not qualify for a refund.
    • Pack your order tightly in as small a box as possible. Be liberal in your use of packing materials. You should be able to shake your package with no shifting of contents.
    • Use UPS or Fedex for all orders over $200, pay for delivery confirmation, and write down your tracking number. Using USPS is not a good way to save money, because the shipment is more likely to be damaged.